Privacy Policy

Ea & Ja Hiscock Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at HiscockLimited.com or contact us in connection with our business.

We are registered in England and Wales under company number 05636274. Our registered office is at Armswell Farm, Plush, Dorchester, Dorset, DT2 7RN. For any data protection queries, please contact us at info@hiscocklimited.com.

1. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

2. Categories of Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Your name, company name, and job title (if applicable).
• Contact Data: Your email address, telephone number, postal address, and any other contact details you provide.
• Technical Data: Your IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Enquiry Data: Details contained in any correspondence, enquiries, or trade requests you send to us.

3. Lawful Basis for Processing

We process your personal data on the following lawful bases under the UK GDPR:

• Legitimate Interests: Processing necessary for our legitimate business interests, such as responding to enquiries, managing our business relationship with you, and improving our website and services.
• Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.
• Consent: Where you have given us explicit consent to process your personal data for specific purposes (such as marketing communications).

4. How We Use Your Personal Data

• To respond to your enquiries and communications
• To process trade enquiries and wholesale orders
• To manage our business relationship with you
• To provide you with information about our products and services that you request
• To send marketing communications (only with your consent)
• To improve our website, products, and services
• To comply with legal and regulatory obligations
• To detect and prevent fraud or other illegal activities

5. Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Used to recognise you when you return to our website and personalise our content for you.

6. Third-Party Data Sharing

We do not sell your personal data to third parties. We may share your personal data with service providers who provide services on our behalf (such as website hosting, IT support, and analytics providers), professional advisers, and regulatory authorities where required by law.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain enquiry data for 3 years from the date of last contact.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where there is no good reason for us to continue processing it.
• Right to Restrict Processing: Request that we suspend the processing of your personal data in certain circumstances.
• Right to Data Portability: Request transfer of your personal data to you or a third party.
• Right to Object: Object to processing of your personal data where we are relying on legitimate interests.
• Right to Withdraw Consent: Where we are processing your data based on consent, you may withdraw that consent at any time.

9. Automated Decision-Making

Ea & Ja Hiscock Limited does not use automated decision-making or profiling in its processing of personal data. All decisions affecting individuals are made by human beings.

10. International Data Transfers

We do not transfer your personal data outside the United Kingdom or the European Economic Area. All data processing occurs within the UK.

11. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

12. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email.

14. Contact Us